76,000 people, 159 cars - it's the UK's biggest independent car satisfaction survey.

Each of the 76,050 Top Gear viewers and readers who took part in our survey this year were asked to reveal how every aspect of the car ownership experience matched up to the expectations they had when they first took delivery of their vehicle.

Each car is given an overall satisfaction score out of 100. This is made up from:

Build quality (22%)

Craftsmanship (22%)

Driving experience (19%)

Ownership costs (17%)

Customer care (20%)

manufacturers' positions...

1 Lexus93.2
2 Skoda91.5
3 Honda90.0
4 Mazda88.9
5 Toyota88.4
6 Subaru88.3
7 Mini88.0
8 Porsche87.1
9 Jaguar87.0
10 BMW86.4
11 Hyundai86.1
12 Audi84.9
13 Volvo85.3
14 Saab84.1
15 Suzuki83.9
16 Seat83.6
17 Lotus83.5
18 Smart83.5
19 Nissan82.6
20 Chrysler82.2
21 Volkswagen82.2
22 Rover82.1
23 Kia82.1
24 Mitsubishi81.9
25 Ford81.7
26 MG80.9
27 Vauxhall80.6
28 Alfa Romeo79.9
29 Jeep79.4
30 Daewoo78.4
31 Land Rover78.2
32 Mercedes77.9
33 Citroën77.8
34 Renault76.4
35 Fiat76.0
36 Peugeot74.2

winning cars by class...from place 159 to 1
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Few examples:
159 Peugeot 807
155 Mercedes M-Class
143 Mercedes A-Class
139 Mercedes E-Class
115 Mercedes C-Class
69 Audi A3
64 Audi A6/Allroad
55 Audi A4
54 BMW X5
49 BMW 5-Series
42 BMW Z4
38 BMW 3-Series
33 Porsche 911
30 BMW 5-Series (pre-June '03)
24 Toyota Corolla
11 Toyota Yaris
10 Subaru Forester
9 Skoda Fabia
8 Subaru Legacy
7 Honda Accord
6 Honda Jazz
5 Skoda Octavia
4 Skoda Superb
3 Lexus RX300
2 Lexus IS200/300
1 Honda S2000


French cars at the bottom and japanese cars at the top.
Mercedes didnt do well. Audi, BMW and Porsche did well. Surprisingly to see Skoda at the top.

Im not surprised, to see Lexus up there with Honda, what i am surprised about is 32nd place for Mercedes, even under Daewoo (thats scary).

You know i got to say this should be a wakeup call (if it wasnt years ago) as to how important it is to have good reliability, customer care, and a greater reputation. Though we all would love to have a V10 engines in a M5 (Ex.), the majority of the world doesn't care for the power, they focus on gas mileage, budget, RELIABILITY, and everyday use, and maintenance. This survey couldn't possibly make it any more clearer!

Thats also why alot of these big manufacturers are having money problems right now, and even on the brinks of Bankruptcy. Exec's better realize whats going on here.

Japanese are always at the top so no surprise. They are simply the best

Volvo did better than Mercedes.

Volvo also did better than Saab

mb did worse than kia. i guess all those jokes about kia around here arn't so funny all of a sudden.

Well said Alx.

I agree with you emarati, Alex's post is very astute - I think sometimes, as car fans, we also often forget about the fundamentals.

Volvo also did better than KIA

Crap, only Porsche and BMW are on the top 10.

So Skoda, Seat are more reliable than VW.
Chrysler and Smart than MB.
And MINI than BMW ?!

What happened to my post Just_Me ?!