I can completely relate. I went to the Audi showroom in Zurich and the salesman didn't even bother responding. Granted we're tourists so we would never buy the car especially here but why should it be a big deal to promote the brand globally? We went to the Mercedes showroom next door and the salesman came upto us and asked us if we had any question even after we told them we were just looking around because we ordered a GL back home. He helped show all the features and electronic boot etc. even though he knew he would never get a sale from us.

Customer service for such "high-end" brands should be a must and it sucks that Audi haven't paid enough attention.